Tel: + 44 (0) 131 226 2000

follow us online!

Privacy Policy & Cookies

Our Data Protection & Privacy Policy

We are committed to ensuring the best standards of practice in all of our activities and business functions. Visitors to our website and guests book our accommodation can be assured that the protection of privacy and confidentiality are given the highest priority.

We will never share or sell your details to other companies or businesses for marketing purposes other than for our own business use, such as keeping you informed on news and offers by email or post (with your express permission). Detailed in this document you will find information on when and why we collect your personal information, how we use it, the conditions under which we are required to disclose your information and how we keep your details secure.

Should we ask you to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.  Any information relating to other individuals supplied by you, you will be deemed to have obtained their agreement/permission to this information being given to us.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WEBSITE

Our website uses HTTPS protocol which means any information provided to us is securely transferred from you to us.  We regularly review our website for GDPR compliancy.

EMAILS

If you provide us with your email address we may send you emails, either in reply to specific enquiries (such as one made using a contact form) or if you have opted in to our email newsletters. You have the ability to opt out of any of this communication at any time.

We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services.

Our email marketing lists and website are also managed by our Marketing Company, Source Marketing, therefore, some personal information may be shared with them for marketing purposes related solely to Queens Guest House.

WEBSITE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies to collect statistical information on how visitors use our website www.queensgh.com. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user.

To find out more about cookies, visit www.allaboutcookies.org.

GOOGLE ANALYTICS

When someone visits www.queensgh.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Any data collected by Google Analytics that is associated with cookies, user identifiers or advertising identifiers is retained for a period of up to 26 months.

You can learn more about Google Analytics or opt out if you wish.

GOOGLE MAPS

We use Google Maps on our website to provide you with location information and directions.  To do so we embed code that Google provides and we do not control ourselves. Because of this, Google may receive information about you such as which web browser you are using, or which Google account you are currently logged into. We do not have any access to that information, nor can we control how it is used.

SOCIAL MEDIA

Social Media sites provide social buttons and similar features which we use on our website – such as the “share this” function.

To allow these features to work the social media network may ask you to log in to your account (should you choose to share a post or content).  Social networks therefore could know that you’re viewing this website, if you use their services.  We have no control over what information they gather if you choose to log in and would refer you to the social network’s own cookie policy.

ONLINE FORMS

If you provide your email address to us or complete a form on our website with personally identifiable information, your details will be stored to allow a response to your enquiry.  This will be done in a fully secure and encrypted manner.

THIRD PARTIES

When you book accommodation with us, whether by telephone or through our website, your name, address data, email and contact telephone number will be stored in our Property Management System, iBex Seekom Ltd. Your payment information will also be handled by iBex Seekom Ltd. in a secure, encrypted, PCI compliant format. This is a requirement of your booking with us and your details are stored securely online. You can read more details of iBex’s Privacy Policy here – http://web.seekom.com/about/privacy-policy/

In addition to our booking system, we work with a marketing agency called Source Marketing who have access to our databases and systems which enables them to carry out marketing campaigns on our behalf.  They will never share or use your details for any purposes other than our own.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DATA SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

INTEGRITY OF DATA

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

WIFI USAGE

Free WiFi is available throughout Queens Guest House for guest use. We do not collect personally identifiable details when you use this service.

MAILING LISTS

As part of the registration process for our email newsletters, we collect personal information. We use that information for a couple of reasons: to tell you about news and offers from Queens Guest House; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing bookings@queensgh.com

ENFORCEMENT

You are entitled to view, amend, or delete the personal information that we hold. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

This privacy policy was created in May 2018 and we will review the terms periodically to ensure we remain compliant with Data Protection laws.