Tel: + 44 (0) 131 226 2000

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How to contact the team at Queens Guest House accommodation in Edinburgh. We look forward to hearing from you and to helping with your enquiry.

FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

What does the price include?

All of our prices include Bed & Full Scottish Breakfast plus VAT at the current rate.

How do I make a reservation?

You can book your room online using the booking panel or page.  You will need to secure your room with a valid debit or credit card and your reservation will be confirmed instantly by email.

What is your payment policy?

A non-refundable deposit for the first night of your stay will be taken from your card at the time of confirmation of your booking. if you wish to pay using a credit card there is a £2.50 processing fee.

What is your cancellation policy?

Following confirmation of your reservation, your deposit becomes non-refundable should you cancel any part, or all of your reservation.

If your cancellation is made within 7 days of the arrival date, then the whole cost of the reservation may be chargeable, unless we are able to re-let the rooms.

In the event of ‘No Show’, the entire cost of the reservation will be charged in full.

Do you accept pets?

Unfortunately, we are unable to accept pets at Queens Guest House.

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If you have a question, please do get in touch and we will endeavour to respond to you within 24 hours.  

NB – Please note that we will NEVER ask you for payment by bank transfer or for card details by email.  

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OUR QUEENS GUEST HOUSE IS TEMPORARILY CLOSED!Due to the pandemic emergency that is affecting the tourist industry, we have sadly decided to make the Queens Guest House inoperative until further notice.

Dear Valued Guest,

After the announcement by the British Prime Minister Boris Johnson and subsequent conference from the First Minister of Scotland, Nicola Sturgeon, we are writing to you letting you know the immediate impact of these announcements.

As you are aware the last six months since the Covid-19 pandemic struck the hospitality and tourism sector has been disproportionately affected. We were hoping that by now we would be seeing restrictions easing and the recovery of the tourism sector. However, this has not been the case; visitor numbers to the city have collapsed. And with further tightening of restrictions, possibly running on for another six months, well into next year, there is no end in sight.

Therefore we have made the difficult but only viable decision, to shut down for the Autumn and Winter period. With the number of infections rising exponentially and little or no sign of recovery in terms of tourist and guest numbers, then there is no way we can remain open and financially viable.

If you have a booking with us, or a voucher to redeem then please contact us in the spring, we are hoping that we can reopen again, on April 1st 2021.

We can imagine that this may be a difficult time for our guests, and this news will not be easy to digest, but currently, there is no viable business or means to remain open. We are hoping things will have significantly improved by April 2021. It also means we and our potential guests have clarity for the winter season and into next year.

Kind regards,

 

 CVH hotels.