Booking And Cancellation Procedure
Booking
Please advise if you wish to stay with us. You can phone, email or use our booking request form. Alternatively you can book via our on-line booking partner,.
For confirmation we require a deposit for one night (non-refundable) stay by cheque, Debit Card or Credit cards: Mastercard/Visa details with valid expiry date beyond the reservation arrival date and full address to confirm the reservation (please note there is a £2.50 charge if you pay by credit card. However there is no charge if you pay by debit card)
The exception to this policy is for telephone bookings, peak times, special events and more than three months advance booking, when a deposit of 100% of the total cost will be required to reserve the reservation and is non-refundable upon confirmation of your booking. Large group booking require full payment upon confirmation of the reservation.
We would appreciate it, if all outstanding bills be settled in full on arrival
Your bill may be settled by cash, Debit cards, Credit Cards or Cheque (Sterling).
Again please note there is a £2.50 charge if you pay by credit card. However there is no charge if you pay by debit card.
Cancellation
We will always try to resell rooms if you must cancel your reservation following confirmation. Should you have to cancel your reservation or any part of your stay, the deposit for one night is non refundable. If not already actioned - the charge applies then. The full charge may be due for your reservation, if cancellation is within one week of arrival. A "no show" will be charged in full.
Terms and conditions
We are a friendly and welcoming Guest House, and you will be treated to our warm hospitality and we are you sure you will enjoy your stay. These terms and conditions are to insure all our guests visits are of a high quality
Please be aware once you have made a booking with us, regardless of the booking agent, you will be bound by the following terms and conditions listed below. Please also note if you have any special requirements you must inform us at the time of booking. For example if you suffer from any food allergies or conditions such as claustrophobia, problems with negotiating stairs or any disability which will impact your stay.
We will endeavour to do our best to accommodate most of your requirements. We always encourage guests to book early as this means we can have maximum flexibility in accommodating you. Inevitably due do circumstances beyond our control we cannot accommodate all requests. If you have not warned us in advance of any special requirements then we cannot be held liable afterwards.
Property/Guest House is Queens Guest House.
Guests are you and your party
1.The number of people who can enter the property must comply with the number of guests booked to stay in the guest house. Under special circumstances we will allow visitors but this must be approved by management. Approved visitors will need to register however brief the stay. Visitors are not allowed to stay the night or beyond certain times agreed with management beforehand.
2. Any luggage or personal belongings are the responsibility of guests. We allow luggage to be left for a few hours after check out, but we are not liable in the event of something going missing or being damaged.
3. Please note smoking in public places is illegal in Scotland. The property is completely non-smoking.
4. Strictly no pets are allowed.
5. Any damage caused to the property by any guest will render them liable to the full cost of repair and replacement.
Please note any transgressions to the above rules or damage caused by guests will be liable to financial penalties. £100 for smoking and at owner’s discretion for anything else. We reserve the right to cancel any stay or booking found to be in violation of our terms and conditions, or behaving in an anti-social manner, which upsets other guests and staff. Please note these terms and conditions are to make sure everyone has a great time while staying at our guest house.
